Please arrive with 5-10 minutes to spare for your appointment. If you arrive after your scheduled appointment time and your service is shortened due to your late arrival, you will still be charged the full cost of the service.
As a courtesy, Lashes by Tandi offers appointment reminders through text, email and/or phone. We will send you a confirmation reminder 24-48 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
A 20% NON REFUNDABLE credit deposit for appointments over $25.00 will be required at the time of booking. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best work Westchester has to offer!
RESCHEDULING For each new appointment, your deposit is valid for one (1) reschedule. If you wish to reschedule the same appointment for a 2nd time, your deposit will be forfeited and you will be billed as a new appointment requiring a new deposit.
CANCELLATION & NO SHOW A minimum of 24 BUSINESS hours notice must be given to cancel appointments. If an appointment is cancelled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you no show your appointment, you will be charged 100% of your service as a no show fee, and future appointments may need to be prepaid at the discretion of Lashes by Tandi.
By agreeing to our booking/cancellation policy, you authorize Lashes by Tandi to charge your credit card on file per the cancellation policy. Any gift certificates being used for this service will be applied to this cancellation charge BEFORE being applied to your credit card on file.
MOBILE PHONES Lashes by Tandi requests that all mobile phones are switched off or silenced during your visit. I want your time to be relaxing, away from your busy day, and to not interfere with our work. I appreciate your co-operation and understanding.
ADDITIONAL GUESTS & CHILDREN
Lashes by Tandi is a small private studio that comfortably fits the client and artist. Unless you are a parent accompanying a minor for a service, please do not bring extra guests with you who are not being serviced. In the event that you do, your guests will be asked to wait outside while you receive your service. If you arrive with your children without prior discussion with me your treatment may be refused with full cost owing.
EYELASH EXTENSIONS APPOINTMENTS
All appointments are held on an appointment only basis. We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your fill appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your fills, as we require all lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills).
If you have been a rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST. Please, contact Lashes by Tandi prior to your appointment, if this is the case, to allow adjustment of time.
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointment is important to ensure your treatment time is not shortened, as we need to stay on time. Do not drink coffee, tea or caffeine based products before arriving for your lash appointment as doing so will make you fidgety and increase your need to use the restroom. You will not be able to get up to use the restroom once your eyes are closed and application has begun.
NOTE: Any reaction to eyelash extensions is not foreseeable by Lashes by Tandi (or even by you). All care is taken to ensure your safety by reviewing any possible contraindications, such as an allergy. No refunds will be issued for reactions, however, Lashes by Tandi will offer a complimentary lash removal should this unfortunate event occur. We kindly ask that you contact Lashes by Tandi immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Lashes by Tandi, our priority is your natural lash health and eye safety. Thus, if you are coming in for a fill from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of my normal business hours. After hours appointments may be available on a case by case basis for an additional $25.00 fee. Please contact Lashes by Tandi directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact Lashes by Tandi within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express fill for lash extensions if it is at the fault of application or product, and corresponding corrective measures for all other services ie. Lash Lift, Waxing, & Tinting. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.